Workshop FAQ
FAQ
How much does a service cost?
The price varies depending on the model, but all prices are shown on the 2nd page of the form once you select 'service'.
How long does it take to service a watch?
We try to turn all repairs and servicing around within 3-5 weeks from receipt of watch.
What is included in a service?
Full movement service and regulation, worn components replaced with new, case ultrasonically cleaned (and polished for an additional £49) and we include a brand new strap.
How is my watch returned to me?
We cover the cost of returning your watch to you and will notify you as soon as it's ready to be returned.
Do I need to return the watch in the original packaging/box?
No, not necessarily, but we do ask that the watch is protected in transit as we're not liable for the timepiece until it arrives with us.
How and when do I pay for the service/repair?
If your watch is in the workshop for a repair we'll quote prior to carrying out any work (following an inspection). If we're servicing your watch we'll be in touch upon completion of the service to process payment.