VAT is included for orders within European Union. VAT and/or fees for import and/or customs are not included for orders outside the European Union.
Marloe Watch Company never store or transfer any credit card information. Marloe Watch Company use external payment gateways and PayPal for e-commerce. PayPal and external payment gateway partners handle card information and use technology that allow the identification of the cardholder.
We ship all deliveries via DHL using an insured and trackable global service. All deliveries are shipped within 24 hours of order being placed (excluding weekends). For questions about shipping, delivery times or transportation, contact us and we will respond as quickly as we can.
If your product is damaged when delivered, you should (without delay and no later than 48 hours after delivery) contact us and the delivery company. You will need to inform us what damage there is and also let us know the case number of the delivery company’s claim form. We will naturally send you a new product to replace the damaged one.
Marloe Watch Co. offers a 1-year limited warranty on all watches which covers manufacturing defects. The warranty does not cover damages that may occur from normal wear and tear and everyday use.
If you have a warranty claim please contact us.
If we have shipped a wrong or defective item, please notify us as soon as possible and we will reimburse the fee for return shipment. In all other cases the customer pays for return shipments. Returns must be properly packaged. If you simply want to return the watch for other reasons, disputes regarding the complaint may be referred to the The National Board for Consumer Complaints, whose recommendations we follow.
Under The Consumer Contracts Regulations you as a consumer have the right to cancel your purchase without specific reason, within 14 days after you received the goods. You will receive a full refund on the condition that the product is unused and returned in its original packaging.