VAT is included for orders within European Union. VAT and/or fees for import and/or customs are not included for orders outside the European Union.
Marloe Watch Company never stores or transfers any credit card information. Marloe Watch Company use external payment gateways for e-commerce. External payment gateway partners handle card information and use technology that allow the identification of the cardholder.
We ship all deliveries via DHL using an insured and trackable global service. All deliveries are shipped within 24 hours of order being placed (excluding weekends). For questions about shipping, delivery times or transportation, contact us and we will respond as quickly as we can.
If your product is damaged when delivered, you should (without delay and no later than 48 hours after delivery) contact us and the delivery company. You will need to inform us what damage there is and also let us know the case number of the delivery company’s claim form. We will naturally send you a new product to replace the damaged one.
Marloe Watch Co. offers a 1-year limited warranty on all watches which covers manufacturing defects. The warranty does not cover damages that may occur from normal wear and tear and everyday use.
If you have a warranty claim please contact us.
Under The Consumer Contracts Regulations you as a consumer have the right to cancel your purchase without specific reason, within 14 days after you received the goods. You will receive a full refund on the condition that the product is unused and returned in its original packaging. You are also entitled to a 28 day exchange period, whereas within said period you are able to exchange your product with another from our range. Please contact us to process your return, refund or exchange.
If we have shipped a wrong or defective item, please contact us as soon as possible and we will reimburse the fee for return shipment. In all other cases the customer pays for return shipments. Returns must be properly packaged. If you simply want to return the watch for other reasons, disputes regarding the complaint may be referred to the The National Board for Consumer Complaints, whose recommendations we follow.
We process all refunds within 3 days of receiving a returned item, and these monies can take anywhere between 1-7 days to arrive in your bank account.
Marloe believes purchasing goods online should be as secure as shopping in-store and we strive to achieve this. Additionally, we respect your privacy rights and protect all online visitor personal information.
We have made every effort to display the colours and descriptions of our products that appear online as accurately as possible. However, screens can vary in the way they display colour and may not accurately reflect the look of the product on delivery.
Goods are subject to availability.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use the Marloe website without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Marloe’s website we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
We understand that junk mail can be a nuisance. We will only send you marketing messages, such as items and promotions that match your profile, if you choose to receive them from us. If you decide that you no longer wish to receive emails from Marloe, you can unsubscribe at any time. We promise your details will never be sold to an unconnected third party for marketing purposes.
Our privacy statement may change and therefore you should review it regularly. We will of course notify you of any updates where we are required to do so. If you have any questions relating to this statement, please email contact us.
We use a 128-bit SSL encrypted secure internet connection to protect your payment details while you are shopping on our website.
Your computer should automatically allow the secure connection to open when placing your order. This ensures all details supplied and any responses received are successfully encrypted.
When you place an order with us we require certain information, such as personal details, order, address(es) and payment particulars, so that we can process your transaction and deliver your goods.
In order to give our customers the best possible service, we may at times ask for other details, for example, product size and category preferences, age and any special dates (such as birthday). This is entirely voluntary and we only use this information for profiling and marketing purposes.
We are always interested in improving and developing our website and may contact you requesting feedback regarding your online experience. For quality control and training purposes, we may monitor or record your communications with us. This information will only be kept for as long as is reasonably necessary for these purposes.
We will at all times comply with the standards, procedures and requirements of data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
In order to process your order and deliver your purchases we may have to pass your information to some of our service providers, such as, our order dispatch service and our delivery company. Our courier company will be informed of your telephone number as they may wish to contact you by phone or text message to update you on the delivery date and time of your order. Any details passed on to these third parties will only be used in the prescribed way and cannot be used by these companies in their own right.
On occasion we may notify you by email of changes to our terms and conditions or other important updates concerning our website and services.
In certain circumstances we may need to use your information in the detection or prevention of fraudulent activity. This may involve disclosing your address and postcode details to check against IMRG Security Alert or any other Fraud Prevention Scheme.
Any information you deem incorrect can be updated at any time by logging on to our account.
We will not pass your information to any third parties outside of Marloe, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.
Should you wish to gain a copy of the personal information we hold on you (for which we may charge a small fee) please contact us.