Service

***Please note - we will be relocating to new offices between 25th - 29th September so please don't send any Services to arrive between these dates. We will update the Service Request Form with the new address on the 29th September***

Welcome to Service - we want to take care of your watch as much as you do. 

Much like a car, a mechanical watch requires regular servicing to keep things ticking along nicely. For our watches we recommend a full service every 3-5 years, and we offer menu pricing so there are no nasty surprises. Not only that, but we include a complete case polish and restoration, as well as a brand new strap* to rejuvenate your timepiece. 


SERVICE PRICE LIST

All prices are inclusive of the following: 

Full movement service & regulation
Replace worn components with new
Polish and restoration of case
Brand new strap (*to the value of £49)

Cherwell - £129
Derwent - £129
Coniston - £129
Solent/Dart - £129
Coniston Automatic - £149
Tay - £149
Astro - £149
Sceptre - £149
Morar - £149
Haskell - £149
Lomond - £169
Atlantic - £169
GMT - £169
Pacific - £169

If you'd like to send your watch in for a full service please complete our Service Request Form and return the watch to the address detailed within. We recommend sending via a trackable and insured service as we cannot take liability for the watch until it has reached us. 

A full service takes around 3-5 weeks and we'll be sure to let you know once your watch has arrived safe and sound with us - and again once it's ready to be returned to you. When the service is complete, will be in touch to see which strap you'd like and to send a link to make payment. 

In the meantime, if you have any questions regarding Service, please don't hesitate to contact us.

Service

SERVICE FAQ

How long does it take to service a watch?
We try to turn all watch servicing around within 3-5 weeks from receipt of watch.
Can I upgrade my complimentary strap to a more expensive one?
Absolutely, when we've finished servicing your watch you can let us know if you'd like to upgrade the strap and pay the difference.
How is my watch returned to me?
We cover the cost of returning your watch to you, and ship via DHL's Express service, which is tracked and insured.
Do I need to return the watch in the original packaging/box?
No, not necessarily, but we do ask that the watch is protected in transit as we're not liable for the timepiece until it arrives with us.
How and when do I pay for the service?
Once the service on your watch is complete we'll be in touch to take payment, and in turn dispatch your watch back to you.

“One of our favourite young British brands, Marloe watches cannot be matched for great British value.”

—GQ Magazine

“Marloe caught our eye for two reasons - one, their care and craftsmanship, and two, their thoroughly reasonable prices.”

—Esquire

“Superb detail without breaking the bank.”

—Metro